Patient Survey

Patient Survey Autumn 2008

During the Autumn of 2008 we asked patients visiting the surgery to complete a survey to give us the opportunity to hear your views and improve the service offered where necessary and possible. We used the same survey in 2007 and have now reviewed the comments and scores and are delighted to report that we have seen positive improvements in:

1. Appointment satisfaction
2. See practitioner within 48hrs
3. See practitioner of choice
4. Speak to practitioner on phone
5. Waiting time
6. Warmth of greeting
7. Reassurance
8. Respect shown
9. Time for visit
10. Reception staff
11. Respect shown
12. Complaint/compliments
13. Second opinion/comp medicine

In the patient surveys carried out in 2007 a total of 13 patients expressed wishes for the surgery to be open later some nights during the week and also open on Saturday mornings. We have listened to your suggestions and are now open on both.

We have also updated our telephone system and increased the number of consultations offered each week.

Thank you to all those who completed the survey.